Shipping policy

 

At Vaz, every piece is selected with care and intention. Unlike mass-market jewellery, our collections are curated on demand to ensure you always receive the most refined, trend-forward pieces.

✨Processing Time

• Once you place an order, we consolidate your selections and prepare them for sourcing.
• Processing takes 2–3 business days as we quality-check and confirm your piece with our makers.

✨Delivery Timeline

• Standard delivery takes 9–14 business days from the date of your order.
• You will receive a tracking number as soon as your order is dispatched.
• Shipping is available pan-India.

✨Delays & Holidays

While we do everything to ensure timely delivery, rare delays may occur due to:

• Holidays or shipping congestion
• Unforeseen courier delays

If this happens, our team will keep you updated and assist you at every step.

✨Lost or Damaged Parcels

• If your parcel is lost in transit, Vaz will provide a full refund or arrange a replacement (depending on availability).
• If your jewellery arrives damaged, please notify us within 24 hours of delivery with a clear Unboxing Video, so that we can resolve it swiftly. (The chances of damage are rare as we handpick, check and personally pack it)

✨Luxury with Transparency

Every Vaz piece is worth the wait. We do not mass-stock inventory, ensuring that you receive jewellery that is as fresh, unique, and intentional as the day it was crafted.