
FAQ
Why does delivery take longer than some other brands?
Because each piece is sourced and curated for you, not pulled from mass inventory. Think of it as slow luxury — worth the wait.
What happens if my jewellery is out of stock after I order?
We’ll immediately contact you to offer a similar alternative or provide a full refund.
What if my jewellery has fine lines or marks?
These are natural to the materials used (like acrylics and metals) and are not considered defects. They give your piece individuality.
Can I return or exchange my jewellery?
For hygiene reasons, we do not accept returns.
What if I received a damaged/defective product?
While the chances of your product being defective/ damaged is very rare (we personally handpick, check and pack it)
But, in case your product arrives damaged, defective, or incorrect, please email us at support@vaz.co.in within 24 hours of delivery with an Unboxing Video (Mandatory). We will help make it right.
How should I care for my Vaz jewellery?
- Store in a dry pouch or box when not in use
- Avoid direct contact with perfumes, lotions, and water
- Wipe gently with a soft cloth after wearing